I Hate Captchas
I truly hate captcha’s, they are so annoying and wildy over used, we spend so much time working on the web usability of a design and ensuring accessibility to the widest audience and then we add a captcha that wrecks the flow of the web page and adds a big ole extra step in the way of the user completing a task.
Captchas Are Bad Usability?
Getting customers to make a conversion on a website is a tough call, whether its to make contact, buy a product or enquire about a service, a HTML form is often the call to action we are trying to get the user to complete, why oh why do we put obstacles in the users way.
Good Captcha, Bad Captcha
Good catpchas are an extra step the user has to fill in on the HTML form, any marketeer worth their weight would tell you not too; extra steps equals less conversion. Good captchas tell you to enter capital letters and are in a straight line making them almost readable.
Bad catpchas are impossible to read and make you squint at the screen trying to guess the lettering for the 3rd time and giving up the ghost on the 4th attempt. Bad captchas have wavey text and even a line through the text making it even harder to read.
I am aware a lot of captchas now have an audio button so they can play the sound of the code to you, but I dont care about making them accessible, enough’s enough, Web Usabability 101 states dont piss off your users, I’m sure thats the exact wording on Nielsons Alertbox. I even hate the word C-A-T-P-C-H-A. Lets revolt.